Refund policy

Refund Policy
Last Updated: July 2026
At MotionSync, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging with all accessories included.
Proof of purchase is required.
Items damaged due to misuse, accidents, or unauthorized modifications are not eligible for return.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
Your order number
Photos or videos showing the issue
We will arrange a replacement or full refund at no additional cost.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Contact
Email: motionsync-store@gmail.com